FAQ
Shipping & Delivery
We do our best to process and ship orders within 1–2 business days, depending on product availability and order volume.
Yes. Orders over $150 (before tax) qualify for free economy shipping within the U.S.
As of October 2025, we no longer offer international shipping.
Yes. You’ll receive tracking information via email once your order has shipped.
If your shipment is delayed or arrives damaged, please contact our team so we can assist you promptly.
Ordering & Payment
You can place your order directly on our website. Simply add items to your cart and proceed to checkout.
We accept all major credit cards and other payment options shown at checkout.
Yes. Once your order is placed, you'll receive an email confirmation with your order details. A second email will follow once your order has shipped.
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate your request.
Returns & Warranty
We accept returns for most unused items within 30 days of delivery. Products must be in original condition and packaging. Please see our Returns & Refund Policy page.
Please see 'How to Submit a Return Request' on our Returns & Refund Policy page.
Products & Equipment
We specialize in professional electrolysis systems and accessories, including the UC-3+, UC-2, and Classic epilators, plus probes, cords, footswitches, and other professional-grade tools.
Most accessories are designed for use with Hinkel epilators, but some may be compatible with other professional systems. Contact us if you're unsure.
Yes. We carry replacement cords, switches, and other components to keep your equipment running reliably.
Yes. Manuals are available for download.
About AR Hinkel
AR Hinkel Co. is a California-based manufacturer and supplier of professional electrolysis equipment and accessories. For over 70 years, we've been dedicated to innovation in permanent hair removal — from Arthur Hinkel's pioneering blended current epilator to today's UC-3+, UC-2, and Classic models.
Our headquarters is in Moorpark, California, where all orders are processed and shipped:
5400 Atlantis Court, Moorpark, CA 93021, United States
AR Hinkel primarily serves licensed electrologists and professional training programs, but many of our accessories are available to individual customers as well.
Our legacy dates back to the 1940s, when Arthur Hinkel and Henri St. Pierre first introduced the blended current method. Today, AR Hinkel continues to uphold that same spirit of innovation and precision.
You can reach us by phone at (800) 525-3467 or email, or visit our Contact Page.